Privacy Policy for Fendous Sustainable Solutions
Last updated: March 26, 2025
Introduction:
At Fendous Sustainable Solutions, we prioritize your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our Service. We use your Personal Data to enhance and deliver our Service. By using our Service, you consent to the collection and use of your data as described. Your privacy rights are important to us, and we ensure compliance with relevant laws.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.
Definitions
For the purposes of this Privacy Policy:
- Account: A unique account created for you to access our Service.
- Affiliate: An entity that controls, is controlled by, or is under common control with the Company.
- Application: Refers to Fendous CRM, PLS, and AI, the software provided by the Company.
- Company: Fendous Sustainable Solutions Aps, located at Valdermarsgade 8 1 TV, 9000 Aalborg, Denmark. CVR-no. 43257196
- Cookies: Small files placed on your device by a website that store details about your browsing history.
- Country: Denmark.
- Device: Any device used to access the Service, such as a computer, phone, or tablet.
- Fendous PLS: A project-leading software developed to facilitate project management, including task tracking, collaboration tools, and AI-powered chatbot assistance.
- Product: Refers to the Fendous PLS, including Fendous AI chatbots for assistance.
- Personal Data: Any information that can identify an individual directly or indirectly.
- Service: Refers to the Fendous CRM, PLS, and AI Application or the Website (or both).
- Service Providers: Third-party entities that assist in providing the Service, including payment processors and customer support.
- Usage Data: Data automatically collected from your interaction with the Service, such as IP address, browser type. For example, the duration of a page visit.
- You: The individual accessing or using the Service or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- Website: Refers to Fendous Sustainable Solutions, accessible from https://www.fendous.com
Information We Collect
Personal Data
While using our Service, we may ask for the following personally identifiable information:
- Email address, Name (First and Last)
- Phone number
- Address (including State, ZIP/Postal code, City)
- Bank account information (for transaction purposes)
We may also ask for information required to verify your identity and facilitate transactions, such as:
- Date of birth
- Passport or National ID
- Bank card statement and Additional address-linked data
Usage Data
We automatically collect certain data about how you use our Service, including:
- IP address
- Browser type
- Browser version
- Pages visited
- Time spent on pages
- Device identifiers
If you access the Service via mobile, we may collect device-specific data such as device ID, operating system, and mobile browser type.
Information from Third-Party Social Media Services
If you choose to create an account through or log in via third-party services such as:
We may collect personal information linked to your third-party account, such as name, email address, and activity.
Application Usage Information
With your permission, we may collect:
- Location data
- Phone contacts
- Photos
- Other device data to provide features of our application
You can enable or disable access to these at any time via your device settings.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyse usage of our Service. These include:
- Session Cookies: Temporary cookies that are deleted once you close your browser.
- Persistent Cookies: Cookies that stay on your device for a longer period to remember your preferences.
Types of Cookies We Use:
- Necessary Cookies to authenticate users and prevent fraudulent account use
- Web Beacons: Electronic files (clear gifs, pixel tags) used to count visitors and track engagement
- Functionality Cookies: Store user preferences such as language settings
- Analytical Cookies: Help us analyse website traffic and user behaviour
- Other Cookies: Unclassified cookies that may serve additional purposes
Use of Your Personal Data
We use your personal data for the following purposes:
- To provide and maintain the Service, including monitoring its usage
- To manage your Account and allow access to various functionalities of the Service
- For transaction processing, such as fulfilling product or service purchases
- To contact you with updates, security notifications, or customer support
- To send promotional communications (with your consent)
- For business transfers, such as in the case of mergers or acquisitions
- To improve our Service, including analyzing trends and user behaviour
Sharing Your Data
We may share your personal information in the following scenarios:
- With Service Providers who help us deliver and improve the Service such as payment processors, email services
- During business transfers, such as mergers or acquisitions
- With Affiliates, ensuring that they adhere to this Privacy Policy
- With business partners for special offers or joint promotions
- With other users if you engage in public areas of the Service, or through Third-Party Social Media Services
- With your consent, for any other purpose
Data Retention
We will retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting purposes. Usage data may be retained for shorter periods unless it's needed for security or to improve our Service.
Data Transfers
Your personal data may be processed in countries outside of your location, including jurisdictions with different data protection laws. By using our Service, you consent to this data transfer. Deletion of Your Personal Data
Security of Your Data
We implement commercially acceptable security measures to protect your personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Disclosure of Your Personal Data
Business Transactions
If the Company undergoes a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will provide notice before any such transfer occurs, and your data becomes subject to a different privacy policy.
Law Enforcement
Under certain circumstances, we may be legally required to disclose your personal data in response to valid requests from public authorities such as courts or government agencies.
Other Legal Requirements
The Company may disclose your personal data in good faith to comply with legal obligations, protect its rights or property, prevent misconduct, safeguard user safety, or defend against legal liability.
Security of Your Personal Data
We prioritize the security of your personal data. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we implement commercially acceptable security measures, we cannot guarantee absolute security.
Processing of Your Personal Data
Our Service Providers may access and process your personal data. These third-party vendors collect, store, use, and transfer information about your activity on our Service in accordance with their respective privacy policies.
Payments
We offer paid products and services through the Service and may use third-party payment processors.
We do not store or collect your payment card details. These details are provided directly to our third-party payment processors, who handle them under their privacy policies. These processors comply with PCI-DSS standards, ensuring secure payment information handling.
- Stripe – Their Privacy Policy can be viewed at https://stripe.com/us/privacy
- Mobile Pay – Their Privacy Policy can be viewed at https://mobilepay.dk/terms
If you make a payment via bank transfer, we may request additional information to facilitate the transaction and verify your identity.
Usage, Performance, and Miscellaneous
We may use third-party service providers to enhance and improve our Service.
Google Places
Google Places is a service operated by Google that provides location-related information. It may collect data from you and your device for security purposes.
Privacy Policy: Google Privacy Policy
Job Applications Recruitment Process
When you apply for a job, we process your application data to assess your suitability for a position. For unsolicited applications, your data is reviewed and, if not relevant, deleted immediately. For advertised positions, if you are not selected, your application is deleted once the position is filled.
Legal Basis: Processing is based on our legitimate interest (GDPR Article 6(1)(f)). Further Information: If you enter into a recruitment process or are hired, we will provide you with additional details on how your data is processed.
Children's Privacy
Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal data from anyone under this age. If you are a parent or guardian and discover that your child has provided us with personal data, please contact us.
If we learn that we have inadvertently collected personal data from a child under 13 without verified parental consent, we will take appropriate steps to delete such information.
In cases where parental consent is legally required for data processing, we may request such consent before collecting and using the information.
Links to Other Websites
Our Service may contain links to third-party websites. We strongly recommend reviewing the privacy policies of any external sites you visit, as we do not control or take responsibility for their content, privacy policies, or practices.
AI System Usage and Compliance
At Fendous Sustainable Solutions, we utilize Artificial Intelligence (AI) technologies within our Fendous PLS product to enhance project management through features such as AI-powered chatbots. We are committed to ensuring that our AI systems comply with the European Union's AI Act (EU AI Act) and other applicable regulations to uphold ethical standards and protect individual rights.
Risk Classification and Management
Following the EU AI Act, we assess our AI systems to determine their risk classification:
- High-Risk AI Systems: If any component of our AI technology is classified as high-risk, we implement stringent risk management measures, including:
- Conducting comprehensive risk assessments to identify potential impacts on individuals' rights and freedoms
- Implementing robust data governance practices to ensure data quality, integrity, and security
- Establishing human oversight mechanisms to monitor AI system outcomes and intervene when necessary
- Transparency Requirements: We maintain transparency by providing clear and accessible information about our AI systems, including their capabilities and limitations, to enable users to make informed decisions.
User Rights and AI Interaction
We respect your rights concerning interactions with our AI systems:
- Notification: When engaging with AI-powered features, we inform you that you are interacting with an AI system
- Human Oversight: We ensure that human oversight is available for AI system decisions that may significantly impact your rights or interests
Data Protection and Privacy
Our AI systems are designed and operated in compliance with data protection principles:
- Data Minimization: We collect and process only the data necessary for the intended purposes of our AI functionalities.
- Anonymization and Security: We apply anonymization techniques and implement security measures to protect personal data processed by our AI systems.
Continuous Monitoring and Improvement
We are committed to the ongoing evaluation and improvement of our AI systems:
- Monitoring: Regular monitoring of AI system performance to ensure compliance with ethical standards and regulatory requirements.
- Feedback Mechanisms: Providing channels for users to offer feedback on AI interactions, facilitating continuous improvement.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via Email, a prominent notice on our Service, or an update to the "Last Updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed of any changes.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- By email: arunima@fendous.com
- By visiting our website: https://www.fendous.com/contact
- By phone: +45 29811860
- By mail: Valdermarsgade 8 1 TV, 9000 Aalborg
CVR-no: 43257196
