Troubleshooting Fendous PLS

Encountering an issue with Fendous PLS? We’re here to help you resolve it quickly and efficiently. Below you'll find solutions to common problems and steps for troubleshooting. If you need further assistance, our support team is always ready to assist you.

Common Issues and Solutions

1. Login Problems

• Forgot Password: Click on the "Forgot Password" link on the login page to reset your password.
• Incorrect Credentials: Ensure you are using the correct email and password combination. Check for typos and case sensitivity.
• Account Lockout: After multiple failed login attempts, your account may be temporarily locked. Wait 15 minutes before trying again or contact support.

2. Data Sync Issues

• Check Internet Connection: Ensure your device is connected to the internet.
• Update Application: Ensure you are using the latest version of Fendous PLS.

3. Slow Performance

• Clear Cache: Clear your browser or app cache to free up space and improve performance.
• Close Unnecessary Applications: Close other applications that might be consuming system resources.
• Reboot Device: Restart your device to refresh system processes.

4. Missing Data

• Search Function: Use the search bar to locate missing data entries.
• Filter Settings: Check your filter settings to ensure the data is not being excluded.
• Restore Backup: If data was accidentally deleted, use the restore backup feature under "Settings".

5. Feature Not Working

• Update Software: Ensure you have the latest updates installed.
• Check Permissions: Verify that you have the necessary permissions to access the feature.
• Restart Application: Close and reopen the application to reset its state.

Advanced Troubleshooting

1. Error Codes

• Error 101: Connection Timeout: Check your internet connection and try again.
• Error 202: Data Sync Failed: Retry syncing or contact support if the issue persists.
• Error 303: Access Denied: Ensure you have the correct permissions or contact your administrator.

2. Reinstall Application

• Backup Data: Before uninstalling, ensure all data is backed up.
• Uninstall: Remove the application from your device.
• Reinstall: Download and install the latest version from our website or app store.
• Restore Data: Use the backup to restore your data.

Contact Support

If you can’t find a solution here, our support team is ready to assist you.

• Email: support@fendous.dk
• Phone: +45 29811860

FAQs

• What should I do if I can't log in? Check your internet connection, reset your password, and ensure you're using the correct login details.
• How can I improve the performance of Fendous PLS? Clear your cache, close unnecessary applications, and restart your device.
• How do I restore deleted data? Contact Support at support@fendous.dk
• What does Error 202 mean? It indicates a data sync failure. Retry syncing or contact support if the issue persists.
• How can I contact support? Reach out via email at support@fendous.dk, call us at +45 29811860